Qualification details

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• conducting research to collect and analyse information and present in report form
• having the ability to question, clarify and evaluate information
• investigating and negotiating to resolve disputes
• liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language
• using a range of techniques and sales skills to elicit feedback from customers
• using specialist language in written and oral communication
• writing in a range of styles to suit different audiences

Teamwork

• receiving feedback on performance
• referring matters to nominated person as required
• working as a member of a team and applying knowledge of one's own role to achieve team goals

Problem Solving

• collecting, comparing and contrasting data in order to create reports
• investigating skills to provide information to assist with the determination of entitlements for persons where estates are to be finalised
• using problem solving tools and techniques to balance and reconcile amounts

Initiative and Enterprise

• contributing to solutions to workplace challenges
• contributing to the designing and preparation of reports to effectively present workplace information
• identifying cross-selling opportunities

Planning and Organising

• contributing to the planning process by researching and validating information relating to estates
• planning work considering resources, time and other constraints
• processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks
• undertaking contingency planning and risk management to meet client needs within area of responsibility

Self-management

• managing own time and priorities and dealing with contingencies
• operating within codes of ethics, codes of professional conduct, legislation and regulations
• taking responsibility as required by work role and ensuring all organisational policies and procedures are followed

Learning

• acquiring and applying knowledge of services and organisational policies and procedures
• asking questions to clarify instructions
• seeking advice on technical issues
• using on-line help and manuals to solve basic technology problems

Technology

• using electronic communication devices and processes such as internet, software packages and email, to produce written correspondence and reports
• using technology to assist the management of information and to assist the planning process